Comments on: eMachines d620 – A review and deja vu

By: GB

GB — Wed, 03 Mar 2010 21:13:35 +0000

Good laptop for the price, but the customer service is appalling. The build quality of these machines is also appalling. I have had to send mine in 3 times now to repair the same issue (to do with the power input jack – it just wobbled around and cut out lots). Each time, it has come back in roughly the same condition I sent it away in.
The customer service was abysmal, and I spent a long time talking to a machine rather than a person. I had to call back twice each time, as i was not given the information of their strange courier system, even when I asked. It was also quite difficult to hear what the spokesperson was saying, as the call was to India, and on top of that, there was a rubbish phone, making it very difficult to understand.
I would definitely go for something higher in price, to save loads of hassle with crap customer service WHEN it breaks. It will, i promise.

By: greybear

greybear — Wed, 03 Feb 2010 22:13:54 +0000

Not a bad laptop, but the customer service is truly horrendous. The lcd screen stopped working on mine after 10 months. I could not find a phone number anywhere to call an actual live person for tech support and had to result the their online chat. upon giving them the serial number the first thing I was told, was that it was out of warranty and I could pay to have it repaired. even though I had the receipt in front of me proving it still had 2 months left on the warranty. Dealing with the support drone on the other end of the chat was sheer torture. English must have been his third or fourth language. His language was so bad I swore I was taking the turing test, and it was failing. after trying to get some help he disconnected on me.

After that I turned to email in my next vain help to get them to acknowledge that the warranty was still valid. After 4 days, being denied 6 times and told off once, I managed to get through and was able to send them a scanned copy of the receipt. After that the said it was under warranty. Then they had me jump through many hoops and questions to see if they could find another way to invalidate me.

After they found no other way, they told me to courier it to them(since they don’t allow the use of the post office) at my expense, and sent me a 4 page list of very specific packaging instructions to follow or it wouldn’t be covered. I managed to comply with these too and now have to wait and see if they can find another way to screw me.

They really do have the worlds very worst repair service.

By: alaa saad

alaa saad — Wed, 14 Oct 2009 19:33:10 +0000

iam ask i need donloud the driver for thes la

By: jayr

jayr — Wed, 14 Oct 2009 00:06:54 +0000

i’ve had this d620 for almost a month and i’m very impress with it. works smoothly fast and the looks we’re very stylish. i will bring it to manhattan when i travel…very satisfied!

By: Cris

Cris — Tue, 06 Oct 2009 20:18:22 +0000

I have the D620 and I’ve NEVER been more disappointed. Me and My sister both got on of December of last year.. Not even a year old and Mine has died on me twice. It heats up REALLY fast… close to burning when opening it. It is SUPER slow and it gets to the point where i can’t open more than one web page at a time. The wireless internet is ridiculous… At one point i had to wait 6 hours for it to work flawlessly. And even then, it was terribly slow. Thes has got to be the worse laptop i have ever purchased in my life.